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A Special Report to Uncover Highlights of National Quality Control Forum, Part of The 6th Jinling Conference
發(fā)布時間:2017年12月05日  閱讀:1991 來源:OKEWAY ShunDao
>>Foreword<<
In the Jinling Rehab Conference, the long-awaited national quality forum was held as scheduled. Big names flock together and younger generation seeks for improvement. OKEWAY has summarized 6 key words to uncover the splendid moments in the hope to review this exciting rehab quality conference with you.

▲Overview of the Forum Schedule


>>>Highlight 1: National Rehab Quality Control


The first speaker is professor Mouwang Zhou from Department of Rehab Peking University Third Hospital. As director of the national rehab quality control center, Zhou is clear about the importance and difficult points of rehab quality control in China and understands the responsibility and expectations on him from the nation. The conference values the importance of quality control to rehab development. That’s why a specialized forum is set up to provide opportunity for discussion and communication. Professor Zhou presented on the latest progress of rehab quality control. He pointed out that China has taken actions to control rehab quality. After several attempts, Zhou and his team has already identified multiple indicators to measure outcome in rehab and has pilotted the plan in identified organizations. Collecting data in tens of hundreds of organizations is a key step to facilitate this process.

 

The interesting thing is that both the trend toward quality control and the specific indicators coincide with CARF’s standards in outcome management. For orgaizations accredited by CARF and those who are actively pursing accreditation, your foresight has brought you the advantage to provide quality rehab services.


 
Zhou Presenting About Preliminary Practice on National Rehab Quality Control



>>>Highlight 2: CARF Trilogy


Professor Guangxu Xu, director of Jiangsu Provincial Rehab Quality Control Center shared with humor about the current situation of rehab quality control in Jiangsu. Eearly in 2013, Rehab Center of Jiangsu Province Hospital was accredited by CARF and then in 2015 awarded the hight-level 3 year accreditation. With reference to CARF standards, the quality control center has made significant achievement in continiously collecting and analyzing data. They also have their own confusion on rehab quality control. 


 
Guangxu Xu Presents About Jiangsu Quality Control Experience and Challenges 

Ms. Christine from CARF headquarter presented training on CARF standards based upon years’ experience in directing Chinese rehab organizations.

 

Our old friend Chris, despite she has long passed her retiring age, out of deep love and zeal for rehab she spend 300 days of the year in foreign countries to direct hospitals, no pursuit for high salary or industry positions. The report has been presented to Chinese audience for a million times but every time you can see she presents like it is the first time. This is what about CARF standards from Chris. Every presentation will bring you new ideas. This time she has included new standards on risk management and human resource management in this presentation and illustrated on how organizations can satisfy quality control requirements by utilizing CARF standards. This is of practical meaning to this forum. 


 
Christine MacDonell Presenting on Rehab and Quality Control Based Upon International Standards

Professor Li grandly introduced the value and changes CARF brought to Chinese rehab in his presentation which is named as CARF Accreditation—The Prairie Fire in China. When Okeway first introduced CARF into China in 2011, professor Li immediately recognized this is going to useful in Chinese rehab industry. After that OKEWAY bagan to promote CARF and facilitate implementation of the standards. Within just 30 minutes’ presentation, professor Li explained with passion to audience on what is CARF, how it impact his organization and what it feels like to be the first one to have a taste of CARF. As the industry leader, professor Li didn’t leave his sight on his own hospital, instead he intended to let the standards benefit hospitals around China. As he expressed “There is no finishing line if you choose CARF which also means there is no starting line. CARF without threshold can bring in more organizations to enjoy this set of gold international standards. To date China already has 10 accredited organizations. It’s possible to have more in the near future and we are proud to have 2 CARF surveyors in China. They have surveyed other hospitals in Taiwan, Korea, Japan etc.

 

Professor Li also shared his expectation toward OKEWAY, he expressed “As the first company to introduce CARF into China, it’s not easy for OKEWAY to come all the way to today. Despite of the achievement made, more organizations needed help from OKEWAY on their way to applying CARF standards. So there is a long way to go.” Professor Li compared OKEWAY to a project supervision company. What they need to do is to assist organizations in constructing the CARF project.

 

This is a high demand but at the same time the highest level of recognition for OKEWAY. Inspired by this encouragement, we believe OKEWAY will strengthen its capacity building , intensify communication with more organizations and contribute its share to the normative development of Chinese rehab. 


Jian’an Li’s Presentation About The Prairie Fire in China


>>> Soft Landing of CARF in China


Xiaofeng Cai, general manager of OKEWAY and the first CARF person n China vividly introduced the soft landing process of CARF standards in China and presented on how OKEWAY helped organizations transform the international standards into quality rehab and management practices. He shared that “CARF plane has successfully landed on the the Chinese runway and is actively facilitating Chinese organizations in improving service quality. This process has given rise to numerous inspiring stories. We’ve also accumulated much experience in successfully helping organizations implementing the standards.”

 

 “Soft landing of CARF standards in any organization is not about satisfying surveyors or getting the certificate. Otherwise it should be called hard landing. Combining 3 elements(CARF standards, China’s own conditions and the hospital’s actual conditions) is of essential importance to organizatios. Such necessity makes it harder to implement the standards. But meantime it also urges organizations to actually use the standards and realize actual change.”

 
Xiaofeng Cai Presented on How CARF Can Realize Soft Landing In China



>>>Highlight 4: Outcome Management and Functioning


Dr. Shen, Chief Research Officer of CARF, came back to China many times to promote the famous outcome management tool under CARF uSPEQ®(優(yōu)勢必®in Chinese). But this is the first time for him to present on uSPEQ in such a high-level national rehab-lated academic conference. This demonstrates determination of the organizing committee toward outcome mangeemnt and CARF’s attentiong to the development of rehab outcome in China.

Dr. Shen started with a quote from Jack Welch –“An organization needs to focus on customer satisfaction, employee satisfaction and cash flow.” to elaborate on the development and design process and the application redults of uSPEQ® around the world. He also elaborated the importance of outcome management tool for rehab facilities, hoping that more chinese rehab facilities can join the system. 


 
Di Shen Presenting on Feedback Information from uSPEQ® and CARF


>>>Highlight 5: OKEWAY Team

Ms. Chris praised the OKEWAY team as the best team.

The success of this conference is closely related to early-stage preparation from OKEWAY staff, bringing the audience an organized and quality forum. 


Well-organized Conference Arrangement


Currently there are many rehab conferences domestically. It takes great determination for rehab practitioners to spare time to participate in this conference. To accommodate attendees’ needs to the largest extent and create a relaxing atmosphere, OKEWAY has planned and discussed for multiple times and identified a moderately feasible plan. For example, we’ve prepared small satches of Caizhizhai cakes, a Time-honored Brand of Hangzhou. To our surprise it was greatly welcomed by participants. We’ve also rearranged the chairs so that audience can see the presenters. To facilitate understanding of the agenda, we printed shedules of the forum and put them on each of the chairs. All are done with the aim to create a relaxing and comfortable conference atmosphere. 





QR Code Check-in


To improve efficiency, facilitate information sharing and establish a communication platform, OKEWAY created a temporary Wechat group for all participants. This approach has eliminated the tedious check-in process. Members can instantly post ideas and questions in the group. This has saved some time from Q&A and also increased people’s enthusasim to participate. It is also an innovation as a result of OKEWAY’s adherence to CARF philosophies. 


 



>>>Highlight 6: Sharing the Marathon Moment


The next day after the forum is rehab marathon. This is a new type of marathon that advocates to equally share the joy of sports. 


▲Sub-health Marathon Runner Highlighted This Event



OKEWAY staff changed into sportswear after the meeting to participate in a meaningful activity. On the runway beside the river and accompanied by yellowish gingko leaves, the early winter sunshine, blue water and fresh air, OKEWAY staff run like an arrow left away with the shot of a gun. All staff wore uniform clothes with CARF printed on the back. It is the first time for many to run a marathon. At the beginning of this year most fellows even couldn’t make 500 meters’ run. But at that moment everyone is motivated by CARF’s mission to enhancing people’s quality of life and OKEWAY’s mission to facilitating healthy development of Chinese rehab by utilizing CARF standards. We practice what we preach and demonstrate to others for CARF there is always no finishing line. At last all members have successfully finish the run. 



Gratitude speech

Apart from efforts from OKEWAY, CARF’s story with China cannot begin without help from the earliest pioneers. It is the first generation of pioneers who lead the soft landing of CARF in China, who had facilitated administrative and service procedure change in organizations. They are Prof. Jian’an Li, Head Nurse Juan Jin, Director Wen Zhang, President Shanli Yang etc.

We are working and progressing for a better rehab. 





Road to rehab has no limits. Thou accompany us by side to enjoy the scenery.

Looking into the future of rehab. We never regret advancing hand in hand with you.
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