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Shanghai Fifth Rehabilitation Hospital / Ledu Hospital of Songjiang District
發(fā)布時間：2019年06月03日 　閱讀：4803 來源：OKEWAY ShunDao

Established in May 2016 and transformed from Shanghai Songjiang Ledu Hospital set up in May 1995, Shanghai Fifth Rehabilitation Hospital is a public medical institution with rehabilitation medicine and geriatric medicine as its feature disciplines, and integrating functions of basic medical care and preventive physical examination. Based on rehabilitation informatization, it has established a hierarchical rehabilitation system of three grades from Grade-III facilities, Grade-II facilities to Community Health Center, and in this way has promoted patient transferal among hospitals of various grades in the region.



To enhance service flow construction, constantly improve service quality and achieve optimal patient and employee satisfaction, Ledu Rehabilitation Hospital has carried out comprehensive reform covering both soft environment like hospital management and service process, and hardware environment like medical equipment and architecture, and has consecutively passed three rounds of CARF accreditations.

Soft environment reform covering hospital management and service process based on CARF standards:

1. Formulate new hospital management manual, carry out training and then implement;

2. Improve inpatient and outpatient service flow, adjust and perfect medical record framework, team meeting mode, evaluation mode, follow-up visit system and outcome analysis system.


Hardware environment reform covering hospital architecture and facilities based on CARF standards:

1. Reform hospital traffic system, set up passenger-vehicle separation system and parking lots for the disabled;

2. Reform hospital signage system, and add guidance information of up, middle and low spaces.

3. Humanistic hospital environment construction, newly build Patient Education Room, Activity Room and Patient Voice Board;

4. Medical environment accessibility reform, widen doors of consulting rooms, reconstruct doors of washrooms, build accessible ramps, and add handrail system.



 ▲Third-party patient satisfaction survey-uSPEQ questionnaire

▲3-D fire-fighting post

▲Info Board in Wards  

▲Emergency Drill


Adhering to the service concept of “constant improvement”, the hospital has continuously evaluated, analyzed, improved and implemented its health safety control, resource management, cultural development and rehabilitation quality improvement.

▲Doctor-Patient Communication Wall 

▲Patient Mandala Painting 

 

▲Skin Care Training  


Phase One: 

April 21, 2013 
 CARF expert survey  http://sd.68hanchen.com/news_cont_364.html#d1
June 9-11, 2014 
 CARF accrediation survey  http://sd.68hanchen.com/news_cont_374.html#d1
July 24, 2014
 CARF accrediation results  http://sd.68hanchen.com/news_cont_373.html#d1


Phase Two:

March 26, 2015
 CARF expert survey http://sd.68hanchen.com/news_cont_368.html#d1
June 15-17, 2015 
 CARF accrediation survey  http://sd.68hanchen.com/news_cont_366.html#d1
July 25, 2015
 CARF accrediation results  http://sd.68hanchen.com/news_cont_375.html#d1


Phase Three: 

December 2017 Submission for CARF accreditation

January 2018 CARF annual work review  


April 2015 
 CARF simulated survey 
May 2015  
 CARF accrediation survey
June 2018  CARF accrediation results http://sd.68hanchen.com/news_cont_96.html#d1




Comprehensive assistance from OKEWAY ShunDao for CARF accreditation preparation and investigation.

Programs to be accredited: comprehensive integrated inpatient rehabilitation program, cross-disciplinary outpatient rehabilitation program

1. Passed one-year accreditation in July 2014

2. Passed three-year accreditation in July 2015

3. Passed three-year accreditation in June 2018










1. “CARF attaches great importance to coordination among departments, and OKEWAY ShunDao broke through isolations among the units in the hospital, which is of great help to the hospital management.” --- President

2. “CARF underlines patient orientation. Based on OKEWAY ShunDao’s plan, we have optimized the hospital environment, especially that the patient education room has greatly improved patient’s opportunities and abilities for rehabilitation learning.” --- Director of the Rehab Center

3. “Passenger-vehicle separation and other accessible facility construction were new information to us. Such improvement has increased our patients’ satisfaction and also made us a model for the district health department to further promote.” --- Chief of the General Office

4. “As a coordinator of the CARF accreditation program, I have witnessed the great change brought by CARF to the hospital. Our administrative work has become more efficient, and we are closer to our patients.” --- Director of the Hospital Administration Office




http://sd.68hanchen.com/news_53_1.html?key=%E4%B8%8A%E6%B5%B7

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